Autodesk Software Support - Mountain CAD

Autodesk Software Support

Autodesk provides several ways to obtain product support, including the online support and training information found on our Technical Assistance Web site and other support options through Autodesk and your Authorized Autodesk Dealers.

Online Support

We recommend that you first try to locate support information by selecting your product from the list on the Technical Assistance home page. After selecting a product, you'll be presented with all the support and training options for that product, including:

• Autodesk Subscription Users: Web Support
• Technical solutions, FAQs, and discussion groups
• Patches, drivers, and utilities that you can download
• Quick tips, online courses, books and courseware, information on training, and documentation files
• Phone and additional support options

Discussion Groups

These discussion groups are monitored by Autodesk, so the information you receive from other group members will be supplemented by Autodesk's own support and marketing staff. Before posting anything to the newsgroups, please review the Autodesk Discussion Group Ground Rules, Questions, Answers, and Etiquette Tips.

Autodesk Safety Net - Call When You Want. Pay As You Go. 800-225-6531 One Toll Free Number for Safety Net Support

The Autodesk Premier Support Program

Sometimes customers want a dedicated account manager to help solve technical problems. The Premier Support Program offers three levels of high-quality support for various-sized companies:

• Global-Direct, for multinational corporations
• Corporate-Direct, for major accounts, government agencies, and large corporations
• Expert-Direct, for managers, systems administrators, or other professionals using Autodesk products

Premier support contract purchasers receive direct access to Autodesk technical support staff, as well as quarterly conference calls and CD-ROM-based support tools. In addition, Global-Direct and Corporate-Direct contacts receive onsite visits and 24-hour, 7-day per week support for urgent issues.

For details on the Premier Support Program in the US and Canada, contact your nearest Authorized Autodesk Reseller, or call the Autodesk Premier Support Program Administrator at 800-247-4671 or 425-489-7788.